Shipping, Returns & FAQ's

Returns Policy

KEEPSAKE GIFTS: Due to the items being personalized specifically for you, there are no refunds or returns. Of course, there may be exceptions and we can work them out on an as they happen basis. I want to make your buying experience a great one so please contact me if you have any questions or issues. I promise to work with you to make it right. Thanks ❤️

DIGITAL ITEMS: No returns on digital download items or digital items that have already been delivered. If you need any changes or adjustments to your digital item, just contact me and I will make the necessary changes so you love your item!

CANCELLATIONS: allowed within 24 hours of purchase on everything except instant downloads. Once digital item is emailed, it can no longer be canceled.

Should a refund be decided upon, you should expect to receive your refund within four weeks of agreed upon refund, however, in many cases you will receive a refund more quickly. This time period includes the time it takes your bank to process our refund request (5 to 10 business days).

Shipping

KEEPSAKE GIFTS: As much as I wish I could get your special gift to you in hyper speed...I'm only human so I need some time especially since these gifts are all handmade.  Please allow 1-2 weeks processing time. More specific processing times can be found in item details for each item. I do try my best to get your items created and shipped as quickly as possibly but again, please remember that your item is being made by hand - so time is needed. During the holiday season please pay attention to my "order by dates" as I try to give myself enough time to create your special gift and get it to the post office 1-2 days before the post office's advertised deadline for shipping. **Please note that although I do my best to get the gifts in the mail with plenty of time to get to you in time for the holidays, once I drop the packages off at the post office, it's out of my hands. Thanks!

DIGITAL ITEMS: Please allow 24-48 hours to receive your personalized digital item. I will email you the file as soon as it is ready to the email address on your account. If any changes or adjustments need to be made after you receive it, please let me know and I will take care of it as soon as possible. 

CUSTOM ITEMS: Custom requests for invitations & other digital designs are always welcome! I love them and I love helping you make your vision come to life! Please allow me up to 1 week to complete your design. I will make any necessary changes/adjustments once the initial design is sent to you.

I can ship to addresses within the US & Canada only through this website at this time. To make a purchase to be shipped to a different country, please visit my Etsy shop @ https://www.etsy.com/shop/HeartfeltKeepsakes4U 

If you need your item by a specific date - please let me know at time of purchase.

FAQ's

WILL I RECEIVE MY ITEM IN TIME FOR CHRISTMAS? - Please pay attention to my "order by dates" (located on the home page carousel) as I try to give myself enough time to create your special gift and get it to the post office 1-2 days before the post office's advertised deadline for shipping. Please note that although I do my best to get the gifts in the mail with plenty of time to get to you in time for the holidays, once I drop the packages off at the post office, it's out of my hands. Thanks!

I NEED MY ITEM BY A SPECIFIC DATE, CAN YOU DO THAT? - I sure can....most of the time! When you make your purchase, just let me know the date you need your item by and I will do all I can to make sure it's created and shipped with time to spare. If you want to contact me before your purchase to make sure I can accommodate the date you need...please do so.  Better safe than sorry.

CAN I SEE A PROOF FOR MY KEEPSAKE GIFT? - Absolutely! I will send a proof for approval or changes prior to printing. I will do my best to get the proof to you within 48 hours however, sometimes proofs can take a little longer depending on the time of year. Once you receive your proof, please approve or request changes as quickly as possible. I will attempt to reach you twice but if I don't hear back from you within 24 hrs after my 2nd attempt, I will print the images as shown on the proof so please be sure to keep your eyes out for the proof :)

HOW MANY INVITATIONS DO I RECEIVE? - What you receive is a high resolution JPEG file (picture file) of your invitation or other digital item. (PDF available upon request.) You can either print at home or at a local print shop/photo lab. You can print however many you want/need. You can also use the image to email, text or post on Facebook.

CAN YOU PRINT THE INVITATIONS FOR ME? - At this time, I do not personally print the invitations, however I have partnered with a great company called PRINTS OF LOVE. They offer great prices & plant a tree for each order placed. **I do receive a small compensation for each purchase made using the provided link.

CAN I SEE A PROOF OF MY INVITATION? - Yes you can! The file that you will receive is a high resolution JPEG file (or PDF upon request).  Should any changes be needed, I can make them at any time after I send you the file up to the date of the event.  Should you need to change the date, time or location of the event - just ask - I'd be happy to make the adjustments for you.  

THE DATE OF MY EVENT HAD TO CHANGE...CAN YOU FIX IT? - Purchase with confidence!!  FREE revised invitation with your new date OR FREE coordinating change of date card. If you need to change the date of your special event due to current events, I will either revise your invitation with the new updated date OR I will message you a coordinating change of date card with the new date so you can inform your guests.  So, purchase your invitation now & feel confident that you will be able to change the date if needed.  Please just message me with the new date if your special event needs to be postponed. ❤️

I LOVE ONE OF THE INVITATION DESIGNS BUT I WANT TO USE IT FOR A DIFFERENT OCCASION, CAN WE CHANGE IT?- Yes you can! All of my designs can be changed to a different occasion.  For example, if you see a birthday design that you want for a baby shower, I can change it!

I NEED A DIFFERENT SIZE FOR MY INVITATION - HELP!  Invitations come in either 4x6 or 5x7 however if you need a different size, let me know and I can revise the file for you.